SUMMARY

The Support Service Representative is responsible for providing accounting support for 2 divisions. The specific responsibilities include, but are not limited to, billing each plant’s deliveries, submitting vendor buybacks through ACE, resolving customer issues, and AR collections.

RESPONSIBILITIES BY COMPETENCY: (*denotes an essential function of the position)

Business Results Orientation

*Invoice customers timely and accurately for all product

*Submit all buybacks to vendors for reimbursement accurately and timely

*Monitor accounts receivable aging and follows up on delinquent accounts

Ensure timely collection of accounts, customer set ups and review of credit holds

*Process inventory and pricing changes in the software system for all locations including specific pricing communicated by Financial Analyst

*Reconcile month end accounts to general ledger as assigned by supervisor on monthly basis

*Ensure effective tracking system is utilized for supplementals and rebates

Provide support to other support staff and management as needed

*Maintain regular attendance and follow designated safety practices

Perform other duties not listed as required

Communication

*Communicate in a professional, effective and appropriate manner with internal and external customers

*Ensure professional image in all internal and external correspondence.

*Provide information to management on pricing discrepancies and inventory issues.

*Present a friendly and positive attitude to both internal and external customers.

*Provide timely response to requests from internal and external customers, vendors, and management

Communicate status of any accounts past due to Accounting Manager

Ask probing questions to effectively and accurately respond to all requests

Utlize a variety of communication methods as situations require

Customer Service Orientation

*Assist internal customers with questions and issues relative to designated area of focus

*Handle customer and vendor contacts in a professional and efficient manner.

*Respond promptly to all customer, vendor, and internal inquiries

Follow through to ensure customers, vendors, and internal customers needs have been met

Assist support service and customer service teams as needed.

*Ensure professional image in all internal and external correspondence.

Developing Talent

Promote team development, enthusiasm and pride

*Share experience, skills and expertise with co-workers and other divisions

Cross train on other duties as needed

Cross train others on assigned duties

*Challenge oneself to further develop skills related to the position

*Complete training as required to meet regulatory compliance and company guidelines

Technical Expertise

*Maintain up to date knowledge of accounting principles required to perform job functions accurately and in compliance with established guidelines

*Maintain efficient filing and information retrieval system

*Maintain up to date knowledge of technology and systems used to complete job functions

*Complete investigations as needed to resolve issues within area of responsibility

Maintain knowledge of purchasing and office administration procedures

Maintain up to date procedure/operating manual

SUPERVISORY RESPONSIBILITIES

This position has no direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position)

Education: *Required: Equivalent to High School diploma

Preferred: Associate’s Degree

Experience: Minimum of 1 year experience in accounting field.

Language Skills: *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities:

*Exceptional attention to detail and desire for accuracy

*Strong written and verbal communication skills

*Ability to multi-task and work in a fast paced environment

*Ability to manage time and multiple priorities

*Desire to get it right the first time

*Ability to work with and interact with a wide variety of people

*Ability to perform routine duties involving various procedures and application to clearly prescribed standard practices. Each support position requires the ability to make minor decisions and use judgement as to performance method.

Technology, Tools,

And Equipment: *Required: Computer, Microsoft Office Suite, telephone, Copy/print/fax machine

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person